Business Operations & eCommerce Specialist with 10+ years of experience across customer support, digital marketing, CRM, data analysis, and business operations. I manage CRM systems, build email automation workflows, develop marketing funnels, conduct market research, and support founders with operational and growth-focused work.
My background spans Microsoft, advertising, customer support, travel, and eCommerce. That mix is useful: I can talk to customers, keep records clean, improve the process behind the work, and still think about conversion and growth.
Recent work includes video and content support at AFT Teams, eCommerce operations at Doneverse, and social operations at Resurge Agency. Before that I spent time at Microsoft in Trust & Safety, account security, and data analysis, and supported Apple, Priceline, DirecTV, and Hilton guests in high-volume service environments.
I work full-time remotely from a dedicated home office, with redundant internet, power backup, and a quiet professional setup. Fluent in English and Filipino.
(8 Months)
AFT TeamsRemoteEdit short-form and long-form video for TikTok, Reels, Shorts, and YouTube. Collaborate on content strategy, calendars, and posting schedules, then optimize captions, transitions, pacing, and platform-specific formatting while managing revisions on deadline.
(2 Months)
DoneverseRemoteSupported founders with operations, admin, and marketing. Ran market and competitor research, built lead magnets and funnels, managed CRM records, set up email automation, and applied SEO and process documentation to keep the business moving.
(2 Months)
Resurge AgencyRemoteManaged multiple social accounts, scheduled content from calendars, monitored engagement, kept accounts compliant with platform guidelines, and escalated chat-channel issues for timely resolution.
(1 Year 8 Months)
MicrosoftRemoteInvestigated policy violations and enforced Microsoft community and account safety standards. Reviewed high-risk cases, protected compromised accounts, supported Xbox ownership transfers after verification, and kept detailed documentation while hitting quality and productivity targets.
(6 Months)
MicrosoftRemoteInvestigated flagged Microsoft accounts for suspicious activity, verified potential compromises, escalated confirmed incidents, and enforced security and moderation policies while maintaining accurate case records.
(4 Months)
MicrosoftRemoteInvestigated customer-reported issues to find root causes and recurring trends. Used data analysis to support resolution, documented findings, and collaborated across teams on customer-impacting problems.
(9 Months)
Concentrix — Apple RCCAustralia AccountHelped customers with warranty claims, replacements, repairs, and device support. Tracked shipments, coordinated with Apple Stores, resolved billing issues, and recommended products, accessories, and AppleCare when it fit the need.
(2 Years 4 Months)
TDCXRemoteManaged and optimized Facebook campaigns for lead generation. Ran A/B tests on creatives, copy, and audiences, built funnels and lead magnets, and adjusted targeting, budgets, and creatives from campaign data to improve ROI.
(6 Months)
TTEC — PricelineTravelHelped travelers through cancellations, delays, and missed connections. Coordinated with airline partners on rebooking, reached out proactively on itinerary changes, and kept documentation accurate while getting people to their destinations.
(2 Years 2 Months)
Convergys — DirecTVCustomer SupportResolved billing, taxes, bundled fees, and complex account issues. Applied loyalty credits, guided remote troubleshooting, and processed new orders, modifications, equipment shipments, relocations, and installation scheduling.
(6 Months)
Teleperformance — HiltonHotels & ResortsHandled Hilton bookings, modifications, cancellations, and reservation questions. Upsold upgrades and additional services when they matched guest needs, and kept reservation records accurate.
(1 Year)
Informatics International CollegeCainta, PhilippinesUpgraded operating systems, installed business applications, administered network security and VPN access, managed backup and recovery, and provided remote desktop assistance and first-line troubleshooting.
Bachelor of Science in Computer Science
Cainta, Philippines · 2017Full-time availability across US (EST/PST), UK (GMT), and AU (AEST)
Dedicated home office
English:
Fluent
Filipino:
Fluent
Primary Converge Fiber 1000 Mbps, with DITO WowFi Pro 365 (100 Mbps) as backup.
APC Back-UPS 1200VA, plus generator access in the building.
Intel Core Ultra 7 265K, 32GB RAM, RTX 5070, dual 32" monitors, 4K webcam, professional headsets.
Dedicated home office, quiet environment, and a professional video-call background.
